Installer Qualification (IQ) Program from Jones/NCTI
The new Jones/NCTI Installer Qualification (IQ) program for contract agency partners of major cable operators aims to revolutionize the cable industry delivering a "best in class" customer experience. The IQ program is designed as a streamlined and effective way to confirm the knowledge and skills of contract installers through a series of proctored assessment exams, thus providing MSO's the assurance that contract installers are providing the highest quality customer experience on the first visit.
In addition, the IQ program provides contractors with full career path development and training opportunities that will increase their breadth of knowledge and earning power. This also helps contracting agencies to attract and retain the highest quality talent in the industry. With the new IQ Program everyone wins!
How to Begin/Enroll:
To begin qualifying, follow these simple steps:
- Register for an account with Jones/NCTI
- Schedule your assessment at proctored location
- Take the assessment
- If score is 70% or greater assessment is passed
- If score is 69% or lower, additional training is needed
- Enroll in corresponding course with Jones/NCTI
- Complete course lessons
- Schedule and take course final at proctored location
- View test center locations (pdf)
Course Overview:
Quick Start Installer (QSI)
This course concisely presents the essentials for installing video installations right the first time. With the Quick Start Installer course, installers will use the Internet to rapidly develop the valuable skills needed to become productive on the job, accelerating their time-to-field. Est. time to complete - 40 hours.
High-Speed Data Installer:
This course introduces the fundamentals of high-speed Internet access service by presenting the typical features and functions of cable modems. The student will gain a thorough understanding of how the PC and modem interface with the broadband network including all of the proper installation techniques. Est. time to complete – 10 hours
IP Voice:
This course provides step-by-step training on all aspects of IP voice service, including: preparation, installation in single- and multi-dwelling units, installations in homes with security systems, troubleshooting, and safety. Est. time to complete – 16 hours
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The Installing SMB Telecom Service course:
This course is designed to provide a cost-effective interactive training program and features rich video content featuring actual installers performing real small/medium business (SMB) installations and interacting with real customers.